It is a sad story, if you ask me.
Now, to say that if a Player achieves all the best gear for their particular toon, and then if the DM(s) do not provide them entertainment, then jeez, it seems that Player is just here to fulfill their selfish needs and once someone else isn't providing that for them, they'll log. Nice Player.
If the story stops for you when you outfit your Toon with uber epic gear and you're not catered to by the Gods, then I'd really question the motivation for gaming on BGTSCC in the first place.
Anyway, Crafting + Enchanting would be a boon. It took me years to acquire +3 gear that directly suited my Toon(s). Some of my best gear is still +3 gear, with a +1 or +2 addition. Like the Greater Bone Axe. Nowadays, I have a few +4 dodge boots—not extras—and 1 set of great gear for a monk, mostly thanks to an epic fail on DM TheVoids part were I stumbled into a Private Event and looted one of his prepared chests, and because of AC81, who simply gifted me a boatload of gear sometime ago when he attempted to quite the Server...but also Epicly FAILED at that! Hi AC, and thanks!
So what I'm saying is that even if Crafting is limited to totally customizing a fitted outfit and arms for any particular toon, at +3 max any aspect, THAT will be yuuuuuge, compared to even how things are now.
Then, let either the RIG or DMs provide +4 gear for those that earn it...whatever that means. Oh...we have Epic NPC merchants as well, so yeah...pretty much, awesome all around.