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Re: Server down?
Posted: Mon Aug 24, 2015 6:16 pm
by pwdcrk1
DM Golem wrote:Should be up!
still getting server time out message
Re: Server down?
Posted: Mon Aug 24, 2015 6:27 pm
by unexplored
No login for me as well

Re: Server down?
Posted: Mon Aug 24, 2015 6:38 pm
by Steve
Appears like the Server is blocking IPs. According to the NWNList SCRY, the Server is up, but it is Timing Out some, as a defense? Well, the 45 minutes I was going to spend role-playing, I spent waiting on the Log In screen. Cya another time!

Re: Server down?
Posted: Mon Aug 24, 2015 6:40 pm
by grymhild
Steve wrote:Appears like the Server is blocking IPs. According to the NWNList SCRY, the Server is up, but it is Timing Out some, as a defense? Well, the 45 minutes I was going to spend role-playing, I spent waiting on the Log In screen. Cya another time!

I think the server is blocking my IP as well. I see 37/75 people logged in on Scry, but I get a timeout when trying to connect. :\
Re: Server down?
Posted: Mon Aug 24, 2015 6:43 pm
by Aurali
Same here. I was able to log in just fine this morning but can't connect now even though it is up. Can the currently blocked IPs be added to a list to not be blocked or something? Although I think Comcast assigns a new IP every so often.
Re: Server down?
Posted: Mon Aug 24, 2015 6:46 pm
by DM Golem
Unfortunately when people get blocked its usually the host doing this because of an attack; its only temporary but unfortunately very inconvenient to those affected

Re: Server down?
Posted: Mon Aug 24, 2015 6:48 pm
by pwdcrk1
then i think I'm being blocked too ... use only direct connect so i cannot access the scry but i take your word for that
Re: Server down?
Posted: Mon Aug 24, 2015 6:52 pm
by unexplored
Although I think Comcast assigns a new IP every so often.
a new IP every so often, yes, but I can go to bed and a have a good night's rest until that happens for me.
This feels worse than the whole server is down. ... ... ...
https://www.youtube.com/watch?v=_O5Jp6ogH5A
Re: Server down?
Posted: Mon Aug 24, 2015 7:03 pm
by grymhild
DM Golem wrote:Unfortunately when people get blocked its usually the host doing this because of an attack; its only temporary but unfortunately very inconvenient to those affected

hmmm... i also tried rebooting, and connecting through the wifi tether on my phone, and the server times out that way too, though I can still see the server on my phone. :\
It makes me wonder what rules the host is using to block ip addresses
I have a suggestion for a way to get white-listed.
If a player can't connect to the server (because of blocked IP), they log onto their forum account.
A script is then run to check if the player's forum IP address is currently blocked, if it is, then this could be handled in a couple of ways.
1) let the player know that their IP is currently blocked (this could happen as a pop-up)
2) either provide a form for the player to request being unblocked or maybe automatically sending an alert to the staff with the IP address of the blocked member, asking them to approve enabling ie white-listing the IP address -or- automatically whitelist the IP.
3) a log could be made of white-list requests, to be used to help analyze the pattern of attacks.
Re: Server down?
Posted: Mon Aug 24, 2015 7:31 pm
by pwdcrk1
grymhild wrote:DM Golem wrote:Unfortunately when people get blocked its usually the host doing this because of an attack; its only temporary but unfortunately very inconvenient to those affected

hmmm... i also tried rebooting, and connecting through the wifi tether on my phone, and the server times out that way too, though I can still see the server on my phone. :\
It makes me wonder what rules the host is using to block ip addresses
I have a suggestion for a way to get white-listed.
If a player can't connect to the server (because of blocked IP), they log onto their forum account.
A script is then run to check if the player's forum IP address is currently blocked, if it is, then this could be handled in a couple of ways.
1) let the player know that their IP is currently blocked (this could happen as a pop-up)
2) either provide a form for the player to request being unblocked or maybe automatically sending an alert to the staff with the IP address of the blocked member, asking them to approve enabling ie white-listing the IP address -or- automatically whitelist the IP.
3) a log could be made of white-list requests, to be used to help analyze the pattern of attacks.
i think the host has an auto-ban script that in the event of an attack temp ban ip who try to connect, such a script cannot determine if a connection is a good connection or an attack connection so when this script is fired every ip who try to connect goes to ban list ...
i think that to try to avoid that situation in the event of a server shutdown due to attack we should refrain to try to reconnect immediately (if you read shutdown messages is a reboot if you read " the server shutted down your character has been saved server side" is an attack) to avoid the possibility to be putted in the Sin Bin of ips and maybe give the server 5minutes or so before try to reconnect ...
i am a sinner too every time i told myself do not press reconnect immediately but i'm just already doing it ...
anyway it's really sad to be temp-banned

Re: Server down?
Posted: Mon Aug 24, 2015 7:48 pm
by Torgerias
Most likely they are banning IP ranges in an effort to stop the DDOS attacks, rather than individual IPs. That may prevent people from particular ISPs and locations from accessing the server. If it's the host doing the banning, then lifting bans is more complicated than just setting something up through the forums.
Re: Server down?
Posted: Mon Aug 24, 2015 8:06 pm
by grymhild
Torgerias wrote:Most likely they are banning IP ranges in an effort to stop the DDOS attacks, rather than individual IPs. That may prevent people from particular ISPs and locations from accessing the server. If it's the host doing the banning, then lifting bans is more complicated than just setting something up through the forums.
Yes it would require some effort to write the scripts and coordinate with the host, the question is whether or not it's worth it.
Re: Server down?
Posted: Mon Aug 24, 2015 9:16 pm
by unexplored
if there is any form of feedback on how long we have to wait until those that became blocked will be able to log in again it would be most useful information. I tried to wait it out but this is not the way to deal with this. Anything that helps me to manage my time any better is much appreciated.
Re: Server down?
Posted: Mon Aug 24, 2015 10:06 pm
by slumpy
My roommate can log in but I time out whenever I try to connect
Re: Server down?
Posted: Mon Aug 24, 2015 10:13 pm
by sir_blacksoutalot
if there is any form of feedback on how long we have to wait until those that became blocked will be able to log in again it would be most useful information. I tried to wait it out but this is not the way to deal with this. Anything that helps me to manage my time any better is much appreciated.
I'm in the same sinking boat. Haven't been able to log in since Saturday morning. Any sort of update would be much appreciated. Like should we anticipate this to last all week? Or is it just not possible to give an estimate at this time? Thanks to the dev team for helping to steer us through this muck, and for their transparency with the community. Frustrating for all of us, I'm quite sure.