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Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Thu Jan 14, 2016 5:35 pm
by Silver_Lining
I have a friend who has a brand new laptop.
He's having horrible issues getting it on line and is in real need of help.
Can anyone please offer some advice as to what might help fix this?
He has already replaced the first one with a new one and it's still having
the same problem when he goes to connect.
The Issue:
Re: Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Thu Jan 14, 2016 5:42 pm
by Uther3867
so does he have a Ethernet port on the laptop?
and is this happening with every usb device or just this one
Re: Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Thu Jan 14, 2016 5:52 pm
by Silver_Lining
I will ask.
Re: Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Thu Jan 14, 2016 10:36 pm
by Rask
He could also invest in a repeater instead of rigging up some kind of antenna to his laptop.
Re: Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Thu Jan 14, 2016 10:48 pm
by taylorstar
It might be the cable he is using doesn't allow enough power to go through it, I had a cheap USB extension cable but when plugging in an external hard drive it wasn't enough to power the device fully.
Dunno if that might be the issue but i thought i would raise it here.
Re: Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Fri Jan 15, 2016 3:25 am
by Silver_Lining
Thank you everyone! I'll pass this all on to him, it's very appreciated.
Re: Calling ALL Tech Support Guys!!!! Help Needed!
Posted: Fri Jan 15, 2016 7:26 am
by Aspect of Sorrow
taylorstar wrote:It might be the cable he is using doesn't allow enough power to go through it, I had a cheap USB extension cable but when plugging in an external hard drive it wasn't enough to power the device fully.
Dunno if that might be the issue but i thought i would raise it here.
This was my first guess but if he's 2.4GHz the output isn't likely the issue.
Bad / pinched wiring is my next guess. A driver mismatch / issue isn't likely these days.