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Solaris
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Logged out continuously

Unread post by Solaris » Sun Sep 09, 2018 4:33 pm

Thought to post it here to see if more people have it.

I get logged out continuously from the forum. Wether it is on a Wi-Fi, LTE or 4G network. Phone, tablet, notebook doesn’t change a thing… The only odd thing is that it ONLY happens in Germany. Anywhere else in the world it doesn’t happen. I know of at least one other player living in Germany that has the same issue... and it only happens with this website.

It started rather recent... I’m not sure if it is connected but it started around the privacy declaration stuff you now have to sign for all the time.

Anyone any ideas on how to solve this? It’s slowly getting pretty annoying to have to log in 5 times before reading any pm :think:
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TeoDeathDealer
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Re: Logged out continuously

Unread post by TeoDeathDealer » Sun Sep 09, 2018 7:28 pm

Its happened to me here in the USA as well mate. Not sure what's going on.
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Re: Logged out continuously

Unread post by Sun Wukong » Mon Sep 10, 2018 4:29 am

No idea if this is the cause, but in the meanwhile I could ask what browser you are using? How are the cookie settings? For example on my other computer Firefox got some update that changed the cookie policies and settings which mean that NWN2db.com wouldn't remember my login after a page refreshed in any way.
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Solaris
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Re: Logged out continuously

Unread post by Solaris » Mon Sep 10, 2018 4:35 am

I doubt that is the case since in all other countries I come it works with the same devices and browsers etc. Except in Germany... I didn’t try out the USA though.
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chambordini
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Re: Logged out continuously

Unread post by chambordini » Mon Sep 10, 2018 5:22 am

Zanniej?


Zanniej!
He's really the one to ask, rest of us don't know what the session configurations are.

Mandatory question, are you checking the "leave me logged in" box when logging in?
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Zanniej
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Re: Logged out continuously

Unread post by Zanniej » Mon Sep 10, 2018 5:49 am

Problem is she already asked me, and I just don't have a clue.
I even turned off the IP-checks for sessions, as that might log you out if you change IP-address halfway through. But that didn't change a thing.

If people that have this can give me more information, browsers, browser versions, anything that might help me reproduce this issue, then please do.
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chambordini
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Re: Logged out continuously

Unread post by chambordini » Mon Sep 10, 2018 6:20 am

Is it possible that being logged on from multiple different devices on the same account ends a session?
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Invoker
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Re: Logged out continuously

Unread post by Invoker » Mon Sep 10, 2018 6:41 am

chambordini wrote:Is it possible that being logged on from multiple different devices on the same account ends a session?
Not doing that.

The browser is Google Chrome. From Germany, Italy, Greece, Poland, UK, Russia...

Always fine. Except in Germany so far, where it can easily log you out every time you click to open a post or PM, every time you try to send anything, or post anything...multiple times in a row, even.

Started end of May, with the new GDPR rules. Quite big of a coincidence, in case it's unrelated.
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Re: Logged out continuously

Unread post by chad878262 » Mon Sep 10, 2018 6:44 am

That used to happen to everyone, but Zanniej fixed it a long time ago (maybe ~2 years?) Odd that it is occurring in some countries and not others.
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Re: Logged out continuously

Unread post by Invoker » Mon Sep 10, 2018 6:49 am

chad878262 wrote:That used to happen to everyone, but Zanniej fixed it a long time ago (maybe ~2 years?) Odd that it is occurring in some countries and not others.
It might be that those countries changed something when the Euro rules for data protection hit.

Especially Germany, since they do whatever the hell they want all the time, here :).
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Zanniej
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Re: Logged out continuously

Unread post by Zanniej » Mon Sep 10, 2018 8:15 am

I wouldn't be so evil to fix something for everybody except Germany :roll:

I couldn't find anything regarding German laws or anything concerning the internet in Germany in my initial search ... but I'll keep digging. If any non-German people got some info for me on this, then please share ... it might help finding a common issue or something...
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Re: Logged out continuously

Unread post by Aspect of Sorrow » Mon Sep 10, 2018 8:32 am

ACP\Security\Session IP Validation : None
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Zanniej
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Re: Logged out continuously

Unread post by Zanniej » Mon Sep 10, 2018 8:41 am

Aspect of Sorrow wrote:ACP\Security\Session IP Validation : None
Doesn't change it. It doesn't seem to be an IP thing...

I'll turn it off again to give it a try, but last time Solaris reported no change.
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Theodore01
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Re: Logged out continuously

Unread post by Theodore01 » Mon Sep 10, 2018 9:51 am

Are you using the save password feature in Chrome ? Turn it ON

No problems from germany for myself. (using the Iron Browser)
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Re: Logged out continuously

Unread post by Aspect of Sorrow » Mon Sep 10, 2018 10:53 am

Save password is only functional during the logon action. She's experiencing expired/invalidated sessions, triggered by a feature in phpbb3(time/ip) or the browser such as clear cookies on exit.
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