How to Send in Client Crash Dumps
Posted: Fri May 31, 2024 10:22 pm
If you experience client crashes and would like to send in crash dump files to bgtscc staff for investigation here is some general information.
Crash dumps are created by the Client Extender if your client crashes. They are typically located in:
Or if you prefer, an environment variable path:
This folder holds crash dumps from applications and other video games, so you may see others that are not nwn2. You're looking for ones that have nwn2main in them with a time stamp like this one:
If you can zip those up and send them into staff that would be great. We currently don't offer any hosting or file storage to submit these.
These dmp files contain a snapshot of the game client's memory. We read them into tools like WinDBG in order to determine the faulting address of the client and any other game memory related information that might help us determine or reproduce the cause of the crash. An example dmp loaded into WinDBG:
Please note: While these dump files are incredibly useful for debugging, they might contain sensitive information if you were entering such information at the time of the crash. This is opt in only and we would never require a player to send in a dmp file if they do not wish to.
Crash dumps are created by the Client Extender if your client crashes. They are typically located in:
Code: Select all
C:\users\[user name]\AppData\Local\CrashDumpsCode: Select all
%appdata%\..\local\CrashDumpsIf you can zip those up and send them into staff that would be great. We currently don't offer any hosting or file storage to submit these.
These dmp files contain a snapshot of the game client's memory. We read them into tools like WinDBG in order to determine the faulting address of the client and any other game memory related information that might help us determine or reproduce the cause of the crash. An example dmp loaded into WinDBG:
Please note: While these dump files are incredibly useful for debugging, they might contain sensitive information if you were entering such information at the time of the crash. This is opt in only and we would never require a player to send in a dmp file if they do not wish to.