Characters screwed up by the current patch

[Eliasz_Kowalski]

Well, it's in the name. Whatever the current patch is about, it has screwed up most of my characters. A couple are missing their original faces replaced by another generic one. Some are missing entirely, the whole model is gone.

I suspect it has something to do with the face models from one set all of them were using. And, probably, hairs, too. Those faces are also gone for me from the character creation options. The set is human and aasimar/tiefling faces, those you'd see right away if you started clicking left through the options, the ones with all sorts of beards and moustaches and horns for tieflings.

Basically, I'm missing most of the options from the character creation screen for faces and hairs. Is it something on my side with some files failing to download properly during the update?

[DaloLorn]

Per the Discord announcement:

Hidden: show

ALERT: We are currently aware of an issue where certain head or outfit models appear to have disappeared from the game. If you are affected by it, don't do anything about it! (No makeovers, no appearance kits, etc.)

Q: Why?
A: Because we'll have the assets restored (one way or another...) as soon as we've finished diagnosing it, and as soon as there's someone available to run a hotfix. If all goes as planned, I believe the affected characters and outfits will be automatically fixed... but if you change to a different head/outfit, you won't be covered by the fix, and will have to manually restore your previous appearance. (Or keep your new appearance, if you prefer.)

This way, you don't have to do anything except wait for the fix.

Q: When will it be fixed?
A: No ETA at the moment, as all the relevant staff are asleep or otherwise indisposed right now. Hopefully within the next 24 hours, if my attempted diagnosis is correct... maybe longer if it isn't. Soon, in any case!

Q: How do I know I'm affected?
A: Your character's head may have changed (some players initially only noticed missing/changed beards, but later realized this was because they had a different head), and/or they may be missing body parts. In extreme cases, the character may be invisible outright while wearing an outfit with missing models.

[Eliasz_Kowalski]

Got it, thanks for the heads up.

[DaloLorn]

Should be fixed now.