Connection time out

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mradgar
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Connection time out

Unread post by mradgar »

Hello everyone.
Text written using translator because of my bad english.

I have encountered an authorization problem that has persisted for more than a week.
When trying to log in to the server, the connection is terminated with the error "the server is not responding, the server response time has expired".

What has been done:
1) all possible ways to bypass the locks are enabled (with the exception of VPN services due to increased ping); the problem persists
2) work on the part of the Internet provider, there are no problems on the part of the provider; the problem persists
3) authorization attempts using another Internet provider, the problem persists
4) mobile internet usage; the problem persists

At the same time, I can connect to other servers, other servers are working normally.

I've tried all the options, I need your help.
Thank you.
Moscow time, GMT +3
My current time: https://www.timeserver.ru/cities/ru/nizhni-novgorod
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selhan
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Re: Connection time out

Unread post by selhan »

Hi mradgar ,
I forwarded your issue to the other dev's. Hopefully someone there can assist and rectify the problem your experiencing soon enough.
“We drink to get drunk, we get drunk to fall asleep, when we fall asleep, we commit no sin, when we commit no sin, we go to the Heaven's."

Bartender of the Broken Goblet - "What's yer Poison?"

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mradgar
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Re: Connection time out

Unread post by mradgar »

selhan wrote: Mon Jun 16, 2025 10:54 am Hi mradgar ,
I forwarded your issue to the other dev's. Hopefully someone there can assist and rectify the problem your experiencing soon enough.
Thanks!
I will see answer there in this topic or somewhere else? Sadly, discord is blocked in my country.
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My current time: https://www.timeserver.ru/cities/ru/nizhni-novgorod
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selhan
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Re: Connection time out

Unread post by selhan »

Either here in this thread or they may send a private PM likely.
“We drink to get drunk, we get drunk to fall asleep, when we fall asleep, we commit no sin, when we commit no sin, we go to the Heaven's."

Bartender of the Broken Goblet - "What's yer Poison?"

Click to find out what time is it for the Bartender
mradgar
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Re: Connection time out

Unread post by mradgar »

UPD:
Also i d reset my router now and tried another one router.
Trouble persists.
Moscow time, GMT +3
My current time: https://www.timeserver.ru/cities/ru/nizhni-novgorod
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Aspect of Sorrow
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Re: Connection time out

Unread post by Aspect of Sorrow »

Turn off the computer and all networking equipment for a few minutes, then turn it back on again.
Then run a command line tracert / traceroute to game.bgtscc.net
mradgar
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Re: Connection time out

Unread post by mradgar »

Aspect of Sorrow wrote: Mon Jun 16, 2025 12:39 pm Turn off the computer and all networking equipment for a few minutes, then turn it back on again.
Then run a command line tracert / traceroute to game.bgtscc.net
Current results of tracert command
Hidden: show
1 1 ms 1 ms 1 ms XiaoQiang [192.168.31.1]
2 54 ms 6 ms 8 ms 81.177.115.143
3 6 ms 2 ms 2 ms 81.177.115.142
4 * * * Превышен интервал ожидания для запроса.
5 51 ms 46 ms 48 ms 87.226.221.73
6 * * * Превышен интервал ожидания для запроса.
7 * * * Превышен интервал ожидания для запроса.
8 * * * Превышен интервал ожидания для запроса.
9 57 ms 52 ms 51 ms be105.lil2-gra1-sbb2-nc5.fr.eu [91.121.131.18]
10 * * * Превышен интервал ожидания для запроса.
11 * * * Превышен интервал ожидания для запроса.
12 * * * Превышен интервал ожидания для запроса.
13 * * * Превышен интервал ожидания для запроса.
14 * * * Превышен интервал ожидания для запроса.
15 * * * Превышен интервал ожидания для запроса.
16 * * * Превышен интервал ожидания для запроса.
17 * * * Превышен интервал ожидания для запроса.
18 * * * Превышен интервал ожидания для запроса.
19 * * * Превышен интервал ожидания для запроса.
20 * * * Превышен интервал ожидания для запроса.
21 * * * Превышен интервал ожидания для запроса.
22 * * * Превышен интервал ожидания для запроса.
23 * * * Превышен интервал ожидания для запроса.
24 * * * Превышен интервал ожидания для запроса.
25 * * * Превышен интервал ожидания для запроса.
26 * * * Превышен интервал ожидания для запроса.
27 * * * Превышен интервал ожидания для запроса.
28 * * * Превышен интервал ожидания для запроса.
29 * * * Превышен интервал ожидания для запроса.
30 * * * Превышен интервал ожидания для запроса.
"Превышен интервал ожидания для запроса" translated word-by-word as "the waiting period for the request has been exceeded".
Moscow time, GMT +3
My current time: https://www.timeserver.ru/cities/ru/nizhni-novgorod
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Aspect of Sorrow
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Re: Connection time out

Unread post by Aspect of Sorrow »

Have you been successful with a VPN?
mradgar
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Re: Connection time out

Unread post by mradgar »

Aspect of Sorrow wrote: Wed Jun 18, 2025 12:29 am Have you been successful with a VPN?
Yes, but ping was over 2000mscs

Can you recommend some good VPN services?
Moscow time, GMT +3
My current time: https://www.timeserver.ru/cities/ru/nizhni-novgorod
mradgar
Posts: 7
Joined: Mon Jun 16, 2025 10:29 am
Location: Russia, Nizhnii Novgorod
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Re: Connection time out

Unread post by mradgar »

Fixed
Amnesia VPN, good, fast, enough for game

For all who have same troubles - recommended
Moscow time, GMT +3
My current time: https://www.timeserver.ru/cities/ru/nizhni-novgorod
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